... now, I know all too well that one swallow doesn't make a summer, and that maintaining this pace of change will be challenging (to say the least!) but massive thanks should go to all Council Staff who are the real-people behind these undoubted improvements in performance and perception.
Here's the relevant News Release:
===
Satisfaction with
Council in Edinburgh
Satisfaction with how the Council is managing the city and providing
value for money has increased by nearly a third in the last year. Residents in Edinburgh
These are some of the initial findings of a major survey of over 5000 residents
across the city carried out from September to November last year.
Council Leader Andrew Burns said: "I welcome this increase in
satisfaction from our residents in the way we are managing the city. There is work
going on to find out more about the reasons behind this, but early indications
seem to point to an increase in confidence. However, there is no room for complacency, and
I Iook forward to the full results in February which will give us a
clearer picture of where to concentrate our efforts to
make further improvements."
"Although the majority of the results are very positive, I am not surprised
that there has been a 10% dip in satisfaction with our waste collection service,
probably mainly due to the scale of recent services changes which were being
carried out at the same time the survey was conducted. I’m confident this will
improve as our recycling rates increase and the changes bed in.
"Cllr Steve Cardownie, Deputy Leader of the City of Edinburgh Council
1. Improvements
on 2011 (statistically significant)
City Level
|
% satisfied with:
|
Increase on 2011
|
2012
|
2011
|
|
Delivering good
value for money
|
29%+
|
60%
|
31%
|
|
The way the
Council is managing the city*
|
26%+
|
72%
|
46%
|
|
Displaying sound
financial management
|
21%+
|
39%
|
18%
|
|
Putting customers
first
|
14%+
|
51%
|
37%
|
|
|
7%+
|
97%
|
90%
|
|
Car parking
|
3%+
|
19%
|
16%
|
*Reasons for dissatisfaction include trams (17% - reduced from 37% in
2011), mismanagement and poor use of funds (5% - reduced from 17%) and
roads/pavements (4%). Anecdotal evidence from fieldworkers was that respondents
were more positive about the trams and progress being made.
Neighbourhoods
|
% satisfied with:
|
Increase on 2011
|
2012
|
2011
|
|
Parks or other
green spaces
|
13%+
|
93%
|
80%
|
|
Neighbourhood
management*
|
12%+
|
86%
|
74%
|
|
Sport and leisure
facilities
|
12%+
|
77%
|
65%
|
|
Feeling of safety
after dark
|
10%+
|
87%
|
77%
|
|
Maintenance of
pavements
|
10%+
|
66%
|
56%
|
|
Recycling
|
5%+
|
84%
|
79%
|
|
Neighbourhoods as
a place to live
|
4%+
|
94%
|
90%
|
|
Maintenance of
roads
|
3%+
|
56%
|
53%
|
Note: satisfaction with nursery, primary and secondary schools,
libraries to be calculated.
Positive satisfaction with the way community
safety and anti-social behaviour issues are dealt with:
- Violent
crime - 33% satisfied; 57% say it is not an issue
- Vandalism
and graffiti – 42% satisfied; 48% say it is not an issue
- Antisocial
behaviour – 41% satisfied; 46% say it is not an issue
- Dog fouling
– 33% satisfied; 32% say it is not an issue
- Street
drinking a problem – 6% yes; 82% no
Priorities for improving quality of life in
neighbourhood
76% say no complaints/council doing a good job
15% – road improvements
10% - clean up area
3% - activities for children and young people
Areas for attention
- Ability to
have a say - 28% disagree; 38% unsure
- Rubbish
collection - satisfaction has been consistently high (>80%) since 2007,
highest in 2011 at 87%. This has reduced to 78% in 2012.
===
2 comments:
Come on andrew, 56% satisfied with roads maintenance?? Was this a survey of helicopter users!!
Niall
No ... I'm just passing on the data, as received this afternoon!
Thanks for checking the blog :-)
Andrew
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