The meeting was totally dominated by the report at item number 5, on the so-called "People's Survey" - you can see the full report here.
Now, if the title wasn't Orwellian enough, you must have a quick glance at paragraph 2.2 (please do!) - I'll paraphrase the content for you here:
- satisfaction levels with Council services are going down :-(
- but dissatisfaction is not increasing!
- its just that too many people are answering "Don't Know" to the questions.
- so we'll consider ignoring them to make the results read more positively ;-)
Although, to be fair, in the ensuing debate at the Committee no one was suggesting not keeping both 'sets of data' so that reasonable comparisons could be made across a time frame ...
... but, the 'Machiavelli within me' just doesn't like it :-(